WHOLESALE TERMS AND CONDITIONS

Retailers must agree to our Terms & Conditions and we reserve the right to discontinue sales to stores who fail to comply. Please note, terms and conditions are subject to change at any time. 

 

1. ORDERING & PAYMENT

  • All prices are in Australian dollars. GST is not applicable.

  • We do not offer our products on consignment

  • Your Cart minimum total before your discount can be applied, needs to be $699.You can then add your code at the payment screen to be applied and view your new total.

  • Minimum wholesale order amount is $400 (excluding any finance fees). Preferred payment is via bank deposit or credit / debit card. If other forms of payment are used you will be invoiced separately for any finance charges involved.
  • Orders can be placed via our website and must be paid for in full at the time of check out. 

  • Upon completion of the online checkout you will automatically receive an email confirming that your order has been received.

  • Credit card details are not stored.

  • Please ensure you give the full and correct shipping address to avoid re-delivery fees.

 

SHIPPING

  • All orders are sent via Australia Post. Please contact us if you would like to request a different carrier.

  • It is up to you if you wish to add extra insurance to your parcel for any loss or damage once in transit, and up to you to contact Australia Post or Police in the event of a missing delivered parcel (the basic included cover is only $100). Add extra cover using this link 
  • Shipping costs are automatically calculated at the checkout and are based on the size, and weight of your order.
  • Please select your preferred shipping options when checking out. The default is standard.

  • Standard domestic delivery typically takes 2-10 business days, while express items will takes 1-5 business days. Delivery times may vary depending on your destination.

  • International delivery times vary. Please refer to the Australia Post (https://auspost.com.au/) website for estimated delivery times.

  • Any taxes, customs or duty fees incurred on international parcels are the responsibility of the buyer.

  • Once your order has been dispatched, you will be issued with a tracking number allowing you to follow the delivery progress.

  • Please allow for extra delivery time during peak times like Christmas and Easter.

  • If your order is returned to sender we will contact you. If you would like us to resend your order, you will be charged postage a second time.

 

TURNAROUND TIME

  • Turnaround time will vary on order size, availability of materials and intricacy of items.

 

BACK ORDERS

  • On the odd occasion that a product is out of stock or we don’t have the quantity you have ordered available and we are unable to fulfil your whole order, we will notify you.

  • If directed, we will proceed to ship all available items from your order and once the other items are back in stock, we will ship them out immediately, at our cost.

  • Alternatively, we can offer an agreeable alternative item, or refund if necessary.

 

CANCELLATIONS, RETURNS & EXCHANGES

  • Any cancellations or changes to your order must be submitted via email within 72 hours of placing your order. No changes or cancellations will be accepted after this.

  • We are unable to accept returns or exchanges for unsold stock.

 

EXCLUSIVITY

  • We do not offer exclusivity of Living Horse Tails products in any one geographical area. 

 

SALE OF LIVING HORSE TAILS PRODUCTS

  • Under no circumstances are Living Horse Tails products to be resold via a third party website or location. Failure to comply will result in immediate cancellation of sales.

  • All of our products must be displayed and sold in their original packaging. Boxed sets or packs may not be broken up and sold individually.

  • All Living Horse Tails products being sold online must state clearly that they are created by Living Horse Tails.

 

PRODUCT IMAGES

  • If you are an online retailer, we are happy to supply you with our product or lifestyle images. Please email us to request the ones you require.

  • Images must be used in their supplied state to mainitain quality. No cropping, editing, filters or additional compression is to be applied.

  • All images are subject to copyright and must only be used to market Living Horse Tails products, they cannot be used as banner images on your website or social media.

 

PROMOTION

  • Your shop name, address and website will be added to the stockists list on the Living Horse Tails website, as seen here. 

  • Social media shout outs and sharing to support retailers who support us.

 

PRODUCT COLOURS

  • Whilst every effort has been made to ensure our products are displayed accurately on screen, some computer monitors may display colours incorrectly and the artwork may vary slightly from the colours you see on your monitor.


     

    All work is copyright © Living Horse Tails. All rights reserved. Purchase of a Living Horse Tails product does not include any rights to reproduce, alter or redistribute the work in part or in whole without written permission from Living Horse Tails. In purchasing any Living Horse Tails products, you agree that the terms and conditions will be interpreted under the laws of Australia.